When we came back to Chicago briefly in July so I could teach my summer class we booked a Holiday Inn in Oakbrook Terrace (a forgettable little strip of land in the Chicago suburbs). Despite the supposed 3-star rating of this property, it was one of the worst hotel experiences of our trip. Very disappointing. Everything about this hotel was cramped and unfriendly. From the driveway to the lobby to the elevators to the cramped uncomfortable rooms, this hotel felt claustrophobic and uninviting. Though there was lots of brass and gilded flash in the lobby, everything beneath the surface was cheap, especially in the rooms. There was only one luggage cart in the whole 100 + room hotel. The restaurant was closed more often than open – it was even closed at 7 pm on Friday night. The poorly-trained staff do not help matters. The staff seemed completely incapable of handling even the simplest requests. It seemed that this Holiday Inn only cares about profit margins. We have stayed at Motel 6′s that were better.
So when Priceline landed us at another Holiday Inn, this time in Skokie, we were apprehensive. Fortunately our experience was the exact opposite of Oakbrook Terrace. Here the staff could not have been more helpful and friendly. The hotel was roomy and comfortable and the rooms themselves were so much higher in quality. The restaurant was open during posted hours and there were nine luggage carts.
It is interesting that two properties of the same hotel chain could be so different. It shows that you can’t necessarily trust a brand name to deliver the same quality at all of their branches.

